ECP provides comprehensive support to our customers. Our support line is manned with fully trained and certified professionals that will assist with any problems related to the systems we implement.

ECP has a fully trained and certified technicians available on our support line during normal business hours.  We field all questions regarding software bugs, version upgrades, database upgrades, and hardware upgrades concerning the document management product implemented.  All issues are entered into the issue tracking system that is available to our clients for tracking the progress and resolution. 

Our standard support hours are from 9:00 AM to 5:00 PM, EST Time, Monday through Friday, excluding holidays observed by ECP. 

ECP also offers Sure Support maintenance coverage for custom application support, including Time & Materials, Blanket Purchase Order’s, and Prepaid blocks of hours.  This is used for those issues that pertain to small modifications or system configuration changes that occur during day-to-day operations. We make every effort to use the same personnel that originally worked on the project team for system familiarity.