In today’s competitive economy, organizations require high quality support for their mission-critical business applications. At ECP we do more than provide “lip-service” to customer support. We believe that our number one priority is to provide exceptional customer service, and to do so, we have organized and developed proven support procedures and measurements.
Our responsibility does not end when your solution is in place providing the anticipated value. We continue to support you throughout the entire life cycle of that solution insuring that your solution grows with you and that you continue to derive the maximum value from your investment regardless of changes in your business or the environment. When an issue does arise, we understand that our clients need to ensure productivity is maintained and that issues are resolved quickly and efficiently with minimal disruption and downtime.
Our live customer support desk is currently available from 8:30 AM to 5:30 PM (EST) - Monday through Friday and is augmented by a “virtual” support desk available 7-days a week, 24-hours a day. Issues entered into our issue tracking system are immediately brought to our attention and addressed as a priority. Our support staff is backed by two levels of expert support provided by our consultant staff and the support staff of our underlying vendors.
When you call ECP support you can be assured of the following:
Courteous professional service by an highly experienced technician.
A sense of urgency to resolve the issue at the root cause level
Knowledgeable support technicians who excel in trouble shooting
Consistent communication throughout the life cycle of the issue
Issue resolution based upon client acceptance of the solution
Quick answers to your questions and prompt escalation of issues
To access ECP’s customer support portal, Click here
Our responsibility does not end when your solution is in place providing the anticipated value. We continue to support you throughout the entire life cycle of that solution insuring that your solution grows with you and that you continue to derive the maximum value from your investment regardless of changes in your business or the environment. When an issue does arise, we understand that our clients need to ensure productivity is maintained and that issues are resolved quickly and efficiently with minimal disruption and downtime.
Our live customer support desk is currently available from 8:30 AM to 5:30 PM (EST) - Monday through Friday and is augmented by a “virtual” support desk available 7-days a week, 24-hours a day. Issues entered into our issue tracking system are immediately brought to our attention and addressed as a priority. Our support staff is backed by two levels of expert support provided by our consultant staff and the support staff of our underlying vendors.
When you call ECP support you can be assured of the following:
Courteous professional service by an highly experienced technician.
A sense of urgency to resolve the issue at the root cause level
Knowledgeable support technicians who excel in trouble shooting
Consistent communication throughout the life cycle of the issue
Issue resolution based upon client acceptance of the solution
Quick answers to your questions and prompt escalation of issues
To access ECP’s customer support portal, Click here
